Patient Notice
We kindly remind you that our GP practice operates on a routine appointment basis and is not a Walk-in Centre or Emergency Department. For urgent medical needs or emergencies , please visit your nearest A & E, Walk – in Centre or contact emergency services.
To ensure timely and appropriate care, please schedule your appointments in advance for non- urgent issues.
Routine appointments
- phone us on 0115 926 7628, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- phone us on 0115 926 7628 , Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too unwell or housebound and unable to attend the surgery, you may request a home visit.
Please contact the practice before 10:00am to request a visit.
Your request will be triaged by the on-call doctor to make sure it is appropriate and urgent.
Depending on your needs, a member of our clinical team will be allocated to visit you. This may include an Emergency Care Practitioner (Paramedic), Advanced Nurse Practitioner (ANP), Practice Nurse, or GP.
We encourage patients who are able to attend the surgery to do so, as we can provide more comprehensive care with full access to medical facilities at the practice.
- Important: If you are experiencing a life-threatening emergency such as chest pain, severe shortness of breath, stroke symptoms, or heavy bleeding, please call 999 immediately.